Frequently Asked Questions
Useful information about our hotel and services.
Alarm serviceAsk our recepctionist if you need an alarm service.
Bicycle hiring
You can hire a bike at reception.
Device charging
On request we can provide a selection of chargers at the reception.
Drink selection
We have a 24-hour roomservice, please give your order at reception.
Food selection
Out of restaurant service hours you can give your food order at reception, we are happy to serve it to you in your room between 6 am. and 10 pm.
Fresh towels daily
Please let us know if you need fresh towels by leaving them on the floor.
Fresh bed linen daily
Please let us know if you would like your bed linen to be changed daily. Normally we change them twice a week.
Luggage service
Our colleagues are happy to help you with your luggage.
Toiletries
You can buy them at the reception (moisturizer, razor, toothbrush, toothpaste, deodorant, tissues, liners etc.)
Travelling with a baby
On request we provide: travel cot, high chair, baby bath, child seat.
Variety of pillows
We have a variety of pillows to choose from on request.
Payment options
The cost of the hotel services can be paid on the spot in cash or by credit card and SZÉP-card (OTP, MKB, K&H).
Reservation
Your reservation may be confirmed by providing credit card details or 50% advance payment effected by deadline defined by the Hotel. If you do not provide credit card details, your booking will only be considered if a prepayment is done by the due date.
Cancellation policy
In case of cancellation within 48 hours before the confirmed arrival date, the penalty is 50% of one overnight stay. In case of cancellation within 24 hours before the confirmed arrival date, the penalty is 100% of one overnight stay.
Arrival
From 14.00. If you expect to arrive after 6 o’clock in the evening, please contact us by phone.
Departure
By 10 am
